At CELLFLOW, we aim to ensure that all customers are satisfied with their purchases. This Refund Policy outlines the conditions under which returns, refunds, and exchanges may be processed. By placing an order, you agree to the terms described below.
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging. Products that show signs of use, damage, or alteration may not qualify for a refund.
Certain items may not be eligible for return due to hygiene or customization reasons. This includes products that have been opened, used, or made to order. We reserve the right to refuse returns that do not meet our policy requirements.
To initiate a return, please contact us via email with your order details. Once your request is approved, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.
If you receive a defective or damaged item, you may request an exchange. We will arrange a replacement or alternative solution where possible, subject to product availability.
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. We will investigate the issue and provide an appropriate resolution as quickly as possible.
If you have not received your refund after confirmation, please check with your bank or payment provider first. If the issue persists, contact us and we will assist you further.
We reserve the right to update or modify this Refund Policy at any time. Continued use of our services indicates acceptance of any changes.
For all refund-related inquiries, please contact us at info@cellflowlimited.com.